Monday, December 6, 2010

Where's my Light Rail order?

We sincerely apologize for the continued delays in delivery of the Voile Light Rail splitboard specific binding and the Voile Mojo RX/Light Rail Package.

The first orders will begin shipping on Friday Dec. 17 and remaining backorders will be shipped complete by Mon. Jan 17, 2011. We have significant orders for the Voile Light Rail binding and they will not all ship at once. We are working hard to deliver your order as fast as possible.

First of all, your order will be prioritized and delivered based on the date you placed your order(ie. Earliest orders ship first).

Currently, the Voile website lists the Light Rail delivery date as Feb. 14, 2011. Please understand this is for NEW orders only. We assure you that you have not lost your place in line.

Why the delay?

In an effort to improve the Heelcup, Ankle and Toe Straps, this has caused significant delays. While these processes were started in the summer, the component part approval can take a significant amount of time to get the components exactly to our spec.

What are the changes?

We have added more fore-aft adjustment to the Heelcup as well as made the part more precisely fit the Light Rail base plate.

The Ankle Strap has been slightly re-sized for better fit and we have added a new molded foam back.

Further we have added a protective leather sleeve(Toe) or strapping(Ankle) to protect the adjustable and ladder straps of both the Toe and Ankle Straps.

Voile will provide more detail and product photos when the Light Rail bindings begin to ship.

Please feel free to contact us with any questions. Thanks for your patience.

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